Last Updated: April 2025

Welcome to Sky Beauty. Please read our Shipping & Returns Policy to understand how we manage these processes.

1. Shipping Policy

Processing Time: All orders are subjected to 3-5 day processing before shipment to complete your order. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.​Business days are Monday-Friday, excluding federal holidays. All orders placed over the weekend or national holidays will begin processing the following business day.​Order processing is completed in the order in which they are placed in our system. As we cannot expedite orders, please refer to our shipping page for approximate shipping & arrival times.​During sales & promotions, shipping times will be extended. During this time shipping delays may occur. Thank you in advance for your patience. At times, order confirmation emails may be delayed due to high order volume. Please contact us if you have not received your order confirmation email after 24 hours of completing your purchase. 


Shipping Costs: All orders are subjected to the processing before shipment to complete your order. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.


We highly recommend that you do not make any salon appointments until your order is received. Sky Beauty will not be responsible for any hair appointment cancellations. 


Please ensure all your information, including your name, shipping address, phone number, email, and the desired texture/lengths are correct before submitting your order as all sales are non-refundable. We are not responsible for incorrect addresses. Orders cannot be modified once placed, and payment is complete.

 All orders placed over weekends/federal holidays will begin processing the following business day.

​Once your order has shipped, you will receive a shipping confirmation notification via text/email depending on your preferred communication method selected at checkout.

No refunds permitted for refused/abandoned shipments.

We cannot expedite shipping times or order.

We cannot combine shipping or refund shipping for multiple orders, as each order has separate tracking.

We cannot modify addresses or honor special mail delivery requests. If you need to do so, please visit https://www.usps.com for USPS orders only.

We ship with USPS Priority for domestic/international orders 


USA / Canada & International

Free Ground: 7-10. Business Days After Processing 

Standard Ground: 3-5 Business Days After Processing

Expedited Air: 1-3 Business Days After Processing 



2. Return Policy

DO YOU ALLOW REFUNDS OR ORDER CANCELLATIONS?

We do not offer refunds or EXCHANGES. All sales are FINAL, no refunds or exchanges. Once packages are dropped off at the post office, we no longer have control, please contact the mail carrier for further details once you receive a tracking number.